Refund policy

1. RETURNS AND EXCHANGES

Due to the perishable and delicate nature of floral products, Nostalgie Flowers does not accept returns or exchanges once an order has been delivered. Flowers naturally change in appearance over time, and we cannot guarantee condition after delivery.

Eligible Refunds/Resolutions

We will only review refunds or replacements if the delivered order is materially incorrect, such as:

The wrong arrangement was delivered, or

The wrong size was delivered

Not Eligible (Normal Variations)

Minor variations do not qualify for returns, exchanges, or refunds, including:

Flower substitutions due to seasonal availability

Packaging differences

Vase/container differences

Natural color/shape variations in flowers

Reporting Issues

If there is an issue with your order, please contact us within 24 hours of delivery.

2. REFUNDS

Refunds are not available for reasons related to personal preference, including disliking the arrangement or changing your mind after delivery. Because flowers are prepared specifically for your order and are perishable, purchases are final once materials are secured.

Non-Refundable Purchases

Once flowers and supplies are purchased and your order is prepared, refunds cannot be issued.

Alternative Options (When Applicable)

At our discretion, we may offer:

Delivery rescheduling, or

Store credit for a future purchase

3. ORDER CANCELLATIONS AND RESCHEDULING

How to Request

Cancellations or rescheduling must be requested by phone during business hours with a Nostalgie Flowers manager. A request is not confirmed until you receive written or verbal confirmation from our team.

Cancellation Policy

Cancellations are permitted within 24 hours of placing the order and are subject to a $30 service charge.

After the first 24 hours, orders are non-refundable.

4. POST-DELIVERY RESPONSIBILITY

Delivered Orders

Once an order is delivered, Nostalgie Flowers is not responsible for its condition (including temperature exposure, handling, or placement).

Pick-Up Orders

For in-store pickup, please inspect your order before leaving. We are not liable for condition once the order leaves our store.

Customer Responsibility

You are responsible for providing an accurate delivery address and delivery date. If an incorrect address is provided and a second delivery attempt is required, a $30 re-delivery fee applies.

5. SUBSTITUTIONS

To ensure the freshest and most beautiful arrangements, substitutions may occasionally be necessary due to seasonal availability. Any substitutions will be of equal or greater value and will maintain the overall design, color palette, and premium aesthetic.